Support

**Game Support Page**

# **Welcome to Remembercy Support**

We’re here to help! If you’re experiencing any issues or have questions about Remembercy, check out our support resources below. If you can’t find what you’re looking for, feel free to reach out to our support team.

## **Frequently Asked Questions (FAQs)**

### **1. General Questions**

**Q: What is Remembercy about?**  

A: Remembercy is a memory-enhancing game designed to challenge and improve your cognitive skills through fun and engaging gameplay.

**Q: What platforms is Remembercy available on?**  

A: Remembercy is available on iOS and Android devices.

**Q: Is Remembercy free to play?**  

A: Yes, Remembercy is free-to-play with optional in-app purchases for additional features and enhancements.

### **2. Technical Issues**

**Q: The game is crashing or not loading. What should I do?**  

A: Try the following steps:

- Restart your device.

- Ensure your app is updated to the latest version.

- Clear the app’s cache (if applicable).

- Check your internet connection.

- Reinstall the game if the issue persists.

**Q: I lost my progress. Can I recover it?**  

A: If you were signed into an account (Google Play, Game Center, or another cloud service), try logging in again. If your progress is still missing, contact our support team with your player ID and game details.

### **3. Account & Purchases**

**Q: How do I link my account to another device?**  

A: You can link your account by:

- Signing into the same Google Play, Game Center, or social media account on the new device.

- Using a provided account transfer code (if applicable).

**Q: I made a purchase, but I didn’t receive my items. What should I do?**  

A: Try the following steps:

- Restart the game.

- Check your purchase history to confirm the transaction.

- If the items are still missing, contact our support team with the purchase receipt.

### **4. Gameplay Issues**

**Q: I encountered a bug. How can I report it?**  

A: Please send a bug report through the in-game support option or email us at [Support Email]. Include details like your device, game version, and a description of the issue.

**Q: How do I contact customer support?**  

A: You can contact us through:

- The in-game support feature.

- Email: [Support Email]

- Social media: [Links to official pages]

## **Community & Updates**

Stay updated with the latest news, updates, and events by following us on:

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We appreciate your support and hope you have a great time playing Remembercy!